I’ll start off my post with a question. Can anyone tell a different between Rogers and Bell ads? I could until today. While watching TV I happened to catch one of Rogers/Bell spots. I didn’t pay that much attention to it as I was walking away to grab a cup of tea. However, I did catch a few seconds of the visuals (the blue and red couch) and heard the whole voiceover. But as I returned to the living room, it occurred to me that I wasn’t sure who the ad was for. Was it a Rogers ad or a Bell ad?
A little bit of a background for my international readers and friends. Here in Canada, the dominant telecommunications companies are Rogers and Bell, and some would argue Telus belongs up there as well. Both Rogers and Bell compete with one another head-to-head on services such as internet, wireless service, home phone, and TV. In the past few weeks Rogers and Bell have been running ads indirectly referring to one another via imagery why one is better than the other. But somehow the ads from both camps are starting to look almost identical. Even their websites are taking on the same imagery and color schemes.
According to The Toronto Star article Good News For Us in Rogers, Bell Phone Fight both companies are ‘waging a war for your business’ as they get ready for new service providers to enter the market later this year. Having almost identical ads doesn’t help either camp, unless the campaigns are aiming to confuse everyone.
I am always amazed every time I go see a metal band with the amount of people actually attend the concerts. That’s not the amazing part; the amazing part is realizing that metal bands are able to accomplish this with minimum or no airplay and with very little marketing budgets. Take Iron Maiden for example, for more than 2 decades they have been able to fill arenas across the planet consistently, while artists from other genres with massive marketing dollars and over saturated air play on radio and TV can barely hold it together for couple of albums. The obvious question is how do the metal bands get people to come to the shows consistently? Judging from my own experiences, minor research and analysis, there’s something that metal bands are doing right. Perhaps marketers can learn a thing or two from heavy metal and apply it to their own strategies. Here’s what the metal bands do to pack the venues, consistently.
Quality Matters. Believe it or not, successful bands spent countless hours and sacrificed a great deal to become good at what they do. Practice and sacrifice. If by some chance a band sells out a venue during their first gig and completely butchers the show, no one will come back to see them again. After all, the core product is the music. Successful bands are good at what they do and always deliver quality show. When you go see Iron Maiden or Slayer show, you know you’ll get the best out of it every time.
Give Them Something To Talk About. Even if the band plays a killer set, they’ve got to get the audience to talk about the show the next day. It could be anything from pyrotechnics to lighting, stage props to mosh-pits, or just simply playing flawlessly. The first time I saw Hatebreed for example, the next day I was telling my friends (even the ones that aren’t metal fans) about a huge circle pit the band got going.
Engage The Fans. Metal bands are great at engaging their audience. They spend time signing autographs outside the tour buses, they get the audience to sing along, and instigate mosh pits. Engaging and interacting with the fans is pivotal when building a loyal fanbase. Anyone ever attended a music festivals knows that performing bands will usually mingle with the fans and sign autographs after they’ve performed.
Build Loyalty. Metal bands that stay true to their roots, music and their fans build a loyal following. Fans that make a personal and emotional connection with bands tend to feel disappointed and frustrated when their favorite metal band “sells out”. Case in point Metallica; they lost a loyal fanbase when they released Load record that signified change in music direction. Only recently Metallica has made an attempt with Death Magnetic to lure back original fans that were with the band from Day 1. Loyal fans are the grease in gears that will prolong bands’ careers.
Scarcity Drives Demand. Another reason why some metal bands can pack each and every show is because they don’t come around too often. There are only so many times in a given time frame fans will pay to see their favorite bands. Playing too often in a given market saturates it and makes the event a commodity. Some bands strategically plan out their touring schedules and routes to ensure that there’s enough demand to fill the arena while commanding a top, yet fair dollar for the seats. Although creating artificial low supply and scarcity is unethical, but saturating the market with product or endless licensing agreements not only devalues the product and the brand, it will also eat into your margins and eventually drive down demand.
Exclusivity. Heavy Metal or any other sub-genre of Metal is not for everyone. Outsiders often dismiss it as real music because the barrier to understanding the genre is fairly large. No one but metal fans have the clearest understanding of this. For the most part they don’t really care. What they care about is the sense of exclusivity the metal bands create. Exclusivity creates a sense of community, pride and ownership.
Cross Promote. Metal bands are very effective at cross-promoting their music. Although most metal fans share similar tastes, but it is a common practice for metal bands to tour together and cross introduce fans to other bands’ music. In recent years, veteran bands such as Iron Maiden, Judas Priest and Metallica have taken younger bands on the road. This introduces the young to the old and vice-versa.
Promote With No Budget. All of the methods and strategies discussed above can be accomplished with low or no marketing budget. Metal bands let the fans do all their marketing for them. Loyal and happy fans become advocates.
My mom used to say, ‘if you don’t have anything positive to say, then don’t say anything.’ I bet your mom used to tell you same thing. Even if you were born and raised in a different country and culture, the proverb rings true across the globe. A social media equivalent is, ‘if you don’t have anything genuine to say, don’t participate.’ However, some marketers have forgotten mother’s wise words. In a span of just two weeks two companies have been caught running unethical marketing practices. The guilty parties are Belkin, a company rep got caught paying users to submit positive product reviews; and the other is Cummins Nitro and their fake Tourism Queensland video application for the best job in the world.
There was absolutely no point for Belkin to falsify customer testimonials because Belkin actually does make great products. What were they trying to achieve? It was actually to get higher ratings for one of their routers, Belkin F5U301. The right thing to do would have been to go to their customers, and find how to improve the product. With a power of social media this feat can be easily accomplished. Not only would they get support and trust, but also engage their customer base in a genuine conversation. As for the fake video for Tourism Queensland, the job offer was awesome enough to cut through the online media clutter. Although, an example video application is a great idea, but the PR firm and Tourism Queensland should have been more transparent. I don’t think that making a fake video actually boosted publicity for Tourism Queensland. The only thing that both firms gained was public mistrust and scrutiny.
Let this be a lesson to anyone who wishes to engage in social media conversations. You must be genuine and actually contribute to the conversation, if you cannot do that then do not participate.
It isn’t very hard to run a Google search or visit web strategy forums and be able to find some kind of discussion on why big businesses are not adopting social media as a part of their marketing and business strategy. It is easy and convenient for us social media rockstars, web 2.0 nerds, and new media marketers to blame the big business for being too slow on the draw and not taking leadership positions. We, who are connected to many through multiple social network platforms usually work alone or in very small teams with limited restrictions. We make decisions quickly to engage and respond because our objectives are clear, we’re on top of the latest trends, no red tape to cut through and no one to answer to (usually). However, we often make the mistake of thinking that big business is a person. We often refer to it as if it a real person with its own mind, personality, living tissues and organs that keep it alive. But it’s not a person. It is an organism. A very complex organism with a mechanical personality, with many layers of bureaucracy, decisions makers, budgets, strategies, and objectives. I am confident that big business will get it (eventually) and adopt social media as a part of their strategy, but we have to patient and lend a helping hand in the meantime.
