MarketingFail: Bell Versus Rogers

I’ll start off my post with a question. Can anyone tell a different between Rogers and Bell ads? I could until today. While watching TV I happened to catch one of Rogers/Bell spots.  I didn’t pay that much attention to it as I was walking away to grab a cup of tea. However, I did catch a few seconds of the visuals (the blue and red couch) and heard the whole voiceover. But as I returned to the living room, it occurred to me that I wasn’t sure who the ad was for. Was it a Rogers ad or a Bell ad?

A little bit of a background for my international readers and friends. Here in Canada, the dominant telecommunications companies are Rogers and Bell, and some would argue Telus belongs up there as well. Both Rogers and Bell compete with one another head-to-head on services such as internet, wireless service, home phone, and TV. In the past few weeks Rogers and Bell have been running ads indirectly referring to one another via imagery why one is better than the other. But somehow the ads from both camps are starting to look almost identical. Even their websites are taking on the same imagery and color schemes.
bell_vs_rogers

 

According to The Toronto Star article Good News For Us in Rogers, Bell Phone Fight both companies are ‘waging a war for your business’ as they get ready for new service providers to enter the market later this year. Having almost identical ads doesn’t help either camp, unless the campaigns are aiming to confuse everyone.

Terminator Salvation Viral Campaign

With an upcoming release of the 4th installment of Terminator movie franchise, Terminator Salvation is stepping up its online viral campaign. Terminator Salvation infiltrates a number of online properties and deploys various web marketing tactics to spread the word, promote and generate buzz about the upcoming movie which lands in theatres starting May 22, 2009.

Terminator Salvation Poster

Official Warner Bros. Terminator Salvation Website
has information about the film, latest trailers, desktop wallpapers, photo galleries and more.  Tribute.ca has also created its own version of Warner Bros. site.  Official Sony Pictures Terminator Salvation Website contains similar content and links as Warner Bros. site, except Sony site looks and feel much different. Terminator fans can also play Terminator Salvation Game online against other human fans.  Choose a side (Resistence or Skynet) and eliminate your opponents.

Skynet Research is a viral marketing website. The ‘official’ website of fictional company that originally developed robotics technology to improve the lives of humans but in the future it becomes self-aware and wages war on humans with its army of Terminators. The goal of this site is to engage Terminator fans by way of user generated content. Fans can submit their robot designs and videos.  Skynet Research also has a Facebook Fan page.  Another component of the viral campaign is anti-skynet movement located at resistorbeterminated.com Fans can join the resistence here, engage in community forums and learn tactics.

Terminateyourself.com is another viral marketing website. On this site users can submit pictures (mug shots) of themselves; then images can be altered to look like damaged Terminators. Users can share the results with friends or use the picture as a profile image on social networks.

Terminator Salvation is also present on popular social networks.  On Flickr, Skynet Research account showcases user generated robot designs submitted to Skynet.  Youtube also showcases user generated videos submitted to Skynet Research. Show your love for the movie by becoming an official fan on Facebook Terminator Salvation page. And finally, fans can follow Terminator Salvation on Twitter.

8 Marketing Lessons from Heavy Metal

March 13, 2009  |  Marketing, Music, Promotion, Strategy  |  View Comments

I am always amazed every time I go see a metal band with the amount of people actually attend the concerts.  That’s not the amazing part; the amazing part is realizing that metal bands are able to accomplish this with minimum or no airplay and with very little marketing budgets.  Take Iron Maiden for example, for more than 2 decades they have been able to fill arenas across the planet consistently, while artists from other genres with massive marketing dollars and over saturated air play on radio and TV can barely hold it together for couple of albums.  The obvious question is how do the metal bands get people to come to the shows consistently? Judging from my own experiences, minor research and analysis, there’s something that metal bands are doing right.  Perhaps marketers can learn a thing or two from heavy metal and apply it to their own strategies. Here’s what the metal bands do to pack the venues, consistently.

Iron Maiden at ACC

Quality Matters. Believe it or not, successful bands spent countless hours and sacrificed a great deal to become good at what they do.  Practice and sacrifice.  If by some chance a band sells out a venue during their first gig and completely butchers the show, no one will come back to see them again.  After all, the core product is the music. Successful bands are good at what they do and always deliver quality show.  When you go see Iron Maiden or Slayer show, you know you’ll get the best out of it every time.

Give Them Something To Talk About. Even if the band plays a killer set, they’ve got to get the audience to talk about the show the next day.  It could be anything from pyrotechnics to lighting, stage props to mosh-pits, or just simply playing flawlessly.  The first time I saw Hatebreed for example, the next day I was telling my friends (even the ones that aren’t metal fans) about a huge circle pit the band got going.

Slayer Live in Singapore - Jeff Hannemann

Engage The Fans. Metal bands are great at engaging their audience.  They spend time signing autographs outside the tour buses, they get the audience to sing along, and instigate mosh pits.  Engaging and interacting with the fans is pivotal when building a loyal fanbase.  Anyone ever attended a music festivals knows that performing bands will usually mingle with the fans and sign autographs after they’ve performed.

Build Loyalty. Metal bands that stay true to their roots, music and their fans build a loyal following.  Fans that make a personal and emotional connection with bands tend to feel disappointed and frustrated when their favorite metal band “sells out”.  Case in point Metallica; they lost a loyal fanbase when they released Load record that signified change in music direction.  Only recently Metallica has made an attempt with Death Magnetic to lure back original fans that were with the band from Day 1.  Loyal fans are the grease in gears that will prolong bands’ careers.

Scarcity Drives Demand. Another reason why some metal bands can pack each and every show is because they don’t come around too often.  There are only so many times in a given time frame fans will pay to see their favorite bands.  Playing too often in a given market saturates it and makes the event a commodity.  Some bands strategically plan out their touring schedules and routes to ensure that there’s enough demand to fill the arena while commanding a top, yet fair dollar for the seats.  Although creating artificial low supply and scarcity is unethical, but saturating the market with product or endless licensing agreements not only devalues the product and the brand, it will also eat into your margins and eventually drive down demand.

Ozzfest 2007: Lamb of God

Exclusivity. Heavy Metal or any other sub-genre of Metal is not for everyone.  Outsiders often dismiss it as real music because the barrier to understanding the genre is fairly large.  No one but metal fans have the clearest understanding of this.  For the most part they don’t really care.  What they care about is the sense of exclusivity the metal bands create.  Exclusivity creates a sense of community, pride and ownership.

Cross Promote. Metal bands are very effective at cross-promoting their music.  Although most metal fans share similar tastes, but it is a common practice for metal bands to tour together and cross introduce fans to other bands’ music.  In recent years, veteran bands such as Iron Maiden, Judas Priest and Metallica have taken younger bands on the road.  This introduces the young to the old and vice-versa.

Promote With No Budget. All of the methods and strategies discussed above can be accomplished with low or no marketing budget.  Metal bands let the fans do all their marketing for them.  Loyal and happy fans become advocates.

What Is ___vertising?

Have you ever come across an ad washed onto a sidewalk, or saw an ad on a shopping bag, or even on an egg? Did it seem out of place? Did it make you curious? Did it grab your attention? Of course it did (initially, at least). Our environment is over saturated with ads. We are constantly bombarded with ads for new types of gum, toothpaste, new cars, TV shows, and so on. However, as an evolving human species we've learned to tune most of it out of our sensory. Thus it is increasingly difficult for advertisers to stand out using traditional advertising methods. Recently it has become more prevalent for advertisers to explore creative ways, mediums and various methods of placing ads in order to grab your attention and sell you their products and services. "the act or practice of calling public attention to one's product, service, need, etc., esp. by paid announcements in newspapers and magazines, over radio or television, on billboards, etc." is what dictionary.com defines as advertising. But there are new terms and buzz-words beginning to pop up that are associated with the new methods of advertising. These are: Washvertising/Cleanvertising Mythvertising Tryvertising Smellvertising Mapvertising Bagvertising Artvertising Invertising Eggvertising Podvertising So what do these terms mean?

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Leveraging Twitter: Part 2

May 19, 2008  |  Promotion, Social Networks  |  View Comments

The first part of the series Leveraging Twitter, I acknowledged that I lacked experience with Twitter.  However, I am quite familiar with the service since I’ve been following the developments of it for some time.  After writing part one, I immediately signed up for the service for more research to see if there’s something there that I already didn’t know about.  To my disappointment, I didn’t find anything all that fun and exciting.  I still don’t see myself Twitting anytime soon.

As mentioned in part one, Twitter would benefit most to those who are looking to build a fan base or a following.   Musicians and bands can greatly benefit from this micro-blogging service.  It allows the acts to build a sense of an exclusive community and develop close and almost personal relationships with their fans.  Being a music fan, I constantly visit my favorite bands web sites for updates on tour dates, album releasing, special appearances, etc.  Taking it a step further, bands can use Twitter to instantly send updates to their followers/fans about:

  • Recent site updates
  • Tour dates
  • Band related news
  • New releases
  • Recording progress
  • Special appearances
  • Announce secret shows

… and to make it more personal bands should keep their fans updated with the life on the road, the books they’re reading, current sources of inspiration and so on.

These days every entertainment outlet is competing for our limited attention spans and our limited disposable incomes.  Thus, musicians and bands need to synergistically utilize every tool available to them to gain an edge in developing and maintaining solid fan bases to keep their own careers alive.

Boost Record and Ticket Sales Through Controversy

April 29, 2008  |  Music, Promotion, Publicity  |  View Comments

One of the best and most cost effective ways of boosting record and ticket sales are through controversy, especially if you’re in a band.

Motley Crue received the best type of unsolicited publicity any band could ask for. Today, The Sault Star has reported that a city councilor wants to ban Motley Crue from playing a festival in the city of Sarnia on July 10, 2008. Link to original article. What really got under my skin was the fact that the Coun. Dave Boushy, man behind this discriminating idea, openly admitted that he knows nothing about the group and based his conclusions on an article about the band in a local paper promoting Bayfest. But I do have to give credit to other city officials for not being so narrow minded, and stopping the motion to ban Motley Crue in its tracks.

This little debate and controversy just gave the event a promotional boost and increased interest from the public. Ultimately resulting in increased ticket sales, records sales, and more traffic to the band’s website. The lesson here is that it’s in our basic human nature to seek things we cannot have. The more you deny us access, the more ways we’ll to fulfill our desires to rebel and seek things we want.